Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. Check ticket status. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. View all Products; Solar Panels. Renogy warranty registration. Read honest and unbiased product reviews from our users. Their contact information, as well as … Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Read honest and unbiased product reviews from our users. FREE SHIPPING! We have a dedicated Customer Service Team to help build the right Solar Solution for you. With these disconnected the batteries still would not charge. For International Orders:Processing time can take between 3-5 business days. Renogy Academy; Video Tips; Downloads; Recent articles. Exclusions may apply See Details. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. FREE SHIPPING! Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. FREE SHIPPING! If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. They are being reckless with $2,000 worth of equipment. Renogy loves to hear from and support our customers. How can we help you today? Our technical team is available M-F 8:30 am- 3 pm Pacific Time. The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. I NEED to know where my kit is. If you need solar accessories or wiring, Renogy has you covered. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . Products. The Renogy unit was fine. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. Renogy loves to hear from and support our customers. We recommend storing and securing the charge controller in a well ventilated dry space. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Trust Renogy.com for all your solar power needs. Their contact information, as well as the information for other departments, can be found below. Their contact information, as well as the information for … It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. They were more than happy to answer any questions I asked. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. Exclusions may apply See Details Orders over $200 may require a signature. Customer Center; Solution home Enter your search term here... Search Knowledge base. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Update the content in the field you'd like to change. Customer Center. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. This assumption is not wrong. Renogy loves to hear from and support our customers. Fedex ( ground) tracking number- 9400111108296824494245. View all Solar Panels; Rigid Solar Panels 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. View all Solar Panels; Rigid Solar Panels Exclusions may apply See Details. Despite many calls to customer service, I still don't have everything. MPPT Rover Elite 20/40A. Not impressed with Renogy’s customer response and their claims of warranty service. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. English. That is NOT a Fedex number, it is a USPS number. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Click here to make a request to customer service. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Login Sign up. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Power is in our DNA. If you ever have any questions, feel free to contact us. Shop for solar power products and accessories to complete your solar power system. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Please be prepared with your invoice or the following information: English ; Spanish (Latin America) Welcome . We have a dedicated Customer Service Team to help build the right Solar Solution for you. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Please submit a ticket for all customer inquiries. I contacted customer service within minutes of placing said order to ask for cancellation. Shipping was fast and customer service has been great. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. Renogy Academy. Nice equipment, poor customer service. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Renogy loves to hear from and support our customers. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. The panel includes MC4 leads that extend from the junction box affixed to the back. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge If you have any questions, please e-mail us at onlinestoreca@renogy.com. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. We have a dedicated Technical Team to help build the right Solar Solution for you. View all Products; Solar Panels. Your experience can help others make better choices. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. For Continental U.S. Orders:Processing time can take between 1-3 business days. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … This is the worst customer service I’ve ever received and will never ever be using renogy again. Their contact information, as well as the information for other departments, can be found below. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . I was told it was canceled and that I would be refunded within 5 to 7 days. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Home Solutions Forums Video. No one is answering my calls or emails. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Solar Applications. MPPT Rover Elite 20/40A. Renogy loves to hear from and support our customers. For your clean energy needs. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Each Renogy product is manufactured according to the highest quality… Go Figure ! Recent articles. Renogy Framed Solar Panels have a performance warranty of 25 years. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! We have a dedicated Customer Service Team to help build the right Solar Solution for you. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. See Details. Renogy Solar products sold by Renogy. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. If you ever have any questions, feel free to contact us. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Read honest and unbiased product reviews from our users. Join the 23 people who’ve already reviewed Renogy. When I track that number label was printed at Renogy July 20. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Products. Please submit a ticket for all customer inquiries. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Customer service is not prompt with their response time. Any modified products received will be returned to you at your expense. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Enter your search term here... Search New support ticket . Any modified products received will be returned to you at your expense. For your clean energy needs. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. If you have any questions about tracking your order, please log onto your account to look for the tracking number. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. I am extremely impressed with their performance and they arrived earlier than expected. Ordered, billed and paid July 16. They told me it would cost an extra $100 to ship USPS. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … Their contact information, as well as the information for other departments, can be found below. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Solar Applications. No contact and it now Sept 11th. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. We hope you have enjoyed your online shopping experience with Renogy. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Replacements See Details. | Read 21-40 Reviews out of 23 Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. When tracking that USPS number it states that it has never left the shipper's location. Whereas our charge controllers have an operating temperature of -35°C to 55°C. We have a dedicated Technical Team to help build the right Solar Solution for you. BAD COMPANY, DREADFUL CUSTOMER SERVICE. Want to get started with solar but don't know how? With these disconnected the batteries still would not charge. I have been trying to contact them for 2 weeks!!!!! The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Email received said shipped on the July 20. 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